But we doubt it will be that easy.Īpple sells various cables for charging Apple Macs and laptops. If you recently had a power cut, that could be responsible: your power adaptor could have been damaged in a power surge and you may need a new one.įinally, it’s possible that the cable is loose, and pulling it out and plugging it in again will solve the problem. If it does, it could be a simple fix that involves finding a secondhand power cable on eBay (although we advise against buying third-party power cables that aren’t made by Apple, as they are much more likely to be faulty and possibly dangerous). If you’ve got a friend with a Mac power cable that fits your machine, try it to see if that solves the problem. It may be that the fault resides with the power cable. ii) Try a different power cable or adapter Or if it’s a laptop, be sure that the battery isn’t dead – and if it needs charging give it a while to attempt to charge before concluding that it isn’t going to work. ![]() If your computer doesn’t turn on then you need to do the following: i) Check your power connectionĭon’t be the cliché: check that the power is on and the Mac is plugged in correctly. You’re not even getting to the point where it refuses to start up.Ī Mac that doesn’t turn on calls for a different approach to one that doesn’t start up. If you don’t hear a startup chime, you don’t hear any fan or drive noise, and there are no images, video, or visuals of any sort on your display, then your Mac isn’t turning on at all. If you have never been able to charge the smartpen using the charging cable or are having an issue with a smartpen that was charging before but has stopped charging, please let us know.First, let’s find out if the problem is that your Mac won’t start up, or that it won’t turn on – those might sound like the same thing, but there’s actually a big difference. To clean the smartpen contacts, in a circular pattern gently rub the four metal contacts the smartpen uses to connect with the cradle.Rub the eraser end on a blank area of paper to clean it again.Without applying downward pressure that might bend the contacts, gently rub backwards (towards the Nav Plus) and forwards (towards the cable end) on the surface of the four metal contacts the cradle uses to connect with the smartpen.Take an eraser and rub the end on a blank area of paper to make sure it is completely clean. ![]() If the smartpen that won't power on is a Pulse smartpen, which uses a USB charging cradle, try cleaning the contacts on the cradle and smartpen. NOTE: If the smartpen that won't power on is an Echo smartpen, please see 26019 - New Echo smartpen - nothing appears on OLED when smartpen power button is pressed or when connected to USB charging cable. Your smartpen should start with the message "livescribe… Starting…" (wifi or Echo) / "livescribe… Starting…Checking filesystem" (Pulse). If your smartpen display still does not turn on when docked, undock the smartpen and try a hard reset of the smartpen by pressing and holding the power button for 10+ seconds. ![]() If the smartpen is not fully charged after 2.5 hours please reference 26011 - My smartpen is not showing a full charge even after leaving it docked to the charging cable for several hours / overnight. Afterwards your smartpen should function as normal. If the display lights up, leave the smartpen connected to the USB charging cable for 2.5 hours for a full charge. Try plugging the charging cable into each of your USB ports on your computer. If your smartpen display does not turn on when docked, the USB port may not be providing power.Make sure your computer is turned on or the smartpen will not charge.Make sure your charging cable is plugged into a USB port directly on your computer, not a USB hub, docking station, keyboard, or monitor port.If your smartpen OLED display does not light up and display the shapes of a battery and a lightning bolt when docked to the charging cable, please try the following: My smartpen does not charge when I dock it to the charging cable.
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